FAQs
products
You can see the art pieces before you buy them on a private tour.
These visits will take place at our workshop in Castelldefels, and cost €50. Up to 10 people can attend the private tour. In this case, the cost of €50 remains the total to be paid by all attendees. In case of purchase during the visit, this amount is refunded. For more information and details, you can write to our mail erugart.bcn@gmail.com.
In addition, we participate in markets regularly. You will find all the information in our Instagram.
All ceramic pieces are handmade. It is normal for them to have small streaks, scratches. It is also normal for them to be unstable. All this is characteristic of the handmade piece and is a symbol of authenticity. All are unique and exclusive.
In the event that the damage is broken or in poor condition, please contact us by mail: erugart.bcn@gmail.com.
Yes, in addition to the crockery and dishes available on the web, we do custom orders if requested by mail erugart.bcn@gmail.com.
Cancellations and modifications
The order cannot be canceled once the payment has been made.
You can contact us by mail at erugart.bcn@gmail.com up to 24 hours after placing the order. Please tell us about your case and indicate your full name and the item purchased in the mail.
Billing
We accept Visa, MasterCard and American Express credit cards.
Don't worry, it happens to the best of us. Check:
- That your card is not expired.
- What have introduced correctly the details of payment, com the address of invoicing i the code of safety
- yes no you find the problem, contact with the issuer of the card; is possible that have stopped the payment